Our Philosophy
Universo is the Spanish word for Universe. If you look up the definition, it will say “everything that exists everywhere.”
Our philosophy is that the better each of us performs and the more value we bring to our company, customers, and employees, the more we should be rewarded. That’s the essence of our commitment to EVERYONE we serve through EVERYTHING we do.
We’ve built our organization on these company values, as we proudly serve our Southern California clients. These are the three major pillars that support our philosophy, high in our attitudes when completing a project/assignment.
Our Pillars
1
Get It Done through Teamwork: We believe the team is stronger than the individual. We rely on the collective talent and creativity of each team member and partner to continuously improve. We treat every team member with honesty, candor, and respect. Most importantly, we celebrate our team victories and have fun every day.
2
Serve Our Customers: We seek all customer comments and complaints and firmly believe that every interaction is an opportunity to create a customer for life. We listen. We care. We act to exceed our customers’ expectations and provide the best customer experience possible.
3
Create Superior Value: We cherish our precious human and capital resources. We focus on doing the right work at the right time and wisely deploy our resources at all times to help meet our customers’ fiscal needs. We are committed to creating superior value for our customers, employees, and the community in which we serve.
Honest discussions between Universo Cleaning Inc. and its customers throughout the contract – including consistent coaching – are the centerpiece of our performance culture, because that’s where we assess our progress, course-correct as necessary, and acknowledge successes.